FAQ’S

We’ve compiled a list of frequently asked questions for your convenience. If you have other questions, feel free to email us at art@mouseislandcreatives.com. We add to the FAQ’s as we receive them, so please ask away.

Contact Us

How do I reach you? 

The easiest way is using the contact form built into the site. You can also shoot a text message to Rowena at 207-227-3236. Email, text or even reaching out on Facebook are the best ways to reach us. After an initial chat or email exchange, we love to set up a meeting to get to know one another either face to face or by video chat. It’s a wonderful way of learning about each other, chatting about the session and answering any questions you might have for us.

Book a Session

How do I book a session or event? 

We make this as easy as we can. The two things we need in order to reserve your date are the signed agreement and a 50% retainer. Both can be done online. Once we have confirmed your requested date is available, had the opportunity to talk, email or video chat to ensure our studio would be a good fit for your needs, we’ll send you a link to sign the agreement and process the payment using any major credit/debit card. Once those two things are done – we will put it on our calendar and that date is yours.

Photos

How many photos will I get? 

Events can result in 60 to 100 images per hour on average. A standard two-hour lifestyle or portrait session can yield up to 60 images.

Color or Black & White? 

We deliver photos in BOTH. You will receive your gallery photos in our unique and timeless color toning as well as a selection (sometimes the entire gallery) in our artistic high dynamic range black and white.

Are they high resolution? 

Yes. Your photos will be optimized so not only are they high resolution and will print amazingly, but they are also stripped of all the unnecessary information that makes file sizes large and bloated. If you are not utilizing our print services these are the images you need to get the prints you desire from your preferred print lab.

We also provide optimized images for web use. These watermarked images are much smaller in size for downloading from your gallery and uploading to your favorite social media platforms. They have been resized in a way that gives you the best images online without having to resize the high-resolution print image files yourself.

How long before I see them? 

Two weeks on average, but up to four weeks during our peak season when we are shooting multiple sessions per week or even per day. We try to get them to you more quickly than this but we give ourselves two weeks to make sure we can edit them to our studio standards. The Wicked Good Life will not put out images that do not represent our studio photography style, so the attention to detail in the editing process is as important as the image capturing process. We will also do our best to post a sneak peek for you early on in the editing process.

What rights do I have to the digital prints? 

You have the right to reprint images whenever and wherever you want. However, you may not sell your images for profit or publish your images without the written consent of the Wicked Good Life.

Do you provide the RAW files from my session?  

Each of our packages come with a full resolution image download. However, we do not provide RAW (unprocessed) files from our shoots because we believe in delivering a finished product. You will receive our post-produced JPG’s from the Raw files, but not the digital negatives.

What if I lose my images? 

There is a $100 replacement charge for additional downloads after the event has been archived. We strongly suggest you make at least one copy of the download when you receive it from us.

Digital Files

Do we get the digital files? 

Absolutely. Our studio does this for every session we photograph. We feel that it’s important for our clients to have those digital files and have the ability to use, print and share them however they’d like. We provide two versions of your images. High-resolution files can be used to make prints at the lab of your choice if you choose not to take advantage of the professional print lab we utilize. We also provide images that are optimized for sharing on your chosen social media networks or your personal website or blog.

How are the digital files delivered? 

We originally delivered them via DVD and then we moved to USB as it was a better storage option. We have two boys who have given us a complete understanding of why movie studios love DVDs; they get damaged. A lot. USBs are great for the number of photos they can hold, but our kids have also taught us that small things disappear. Frequently.

We now deliver images to your personal online gallery stored in the cloud. This gallery is easily accessible on any computer, mobile device or tablet. One button click and you’ll start downloading individual images or the entire collection. You can even order Fuji Luster prints direct from your gallery at very affordable prices from printing facilities only available to professional photographers. The gallery is yours to do with as you please so you can send your link to all your friends and family. They too can enjoy your photos and download the ones they like. The images can also be shared across several social media networks directly from your gallery if you choose. We will host your gallery for a minimum of one year from the date it is loaded, which is usually four to six weeks after your wedding.

If you would still like a USB, we do sell commemorative wooden USBs from our a-la-carte menu.

Albums, Books & Prints

Do I have to order prints through you? 

Not at all. You can download the high-resolution images and order your prints from wherever you would like. With that said, if you like things that are convenient and easy you’ll love the print order system built directly into your gallery. Prices are extremely affordable and the prints are produced on Fuji Crystal Archive Professional Super Type PD Luster paper. Our prints are made at an amazing production facility that works solely with professional photographers and delivers directly to your home in just a few days. So if you want to do it yourself you can, but if you like it easy, we’ve made that possible for you as well, while still providing quality prints that are made to last.

How long does it take to get my prints? 

Product creation times vary, however, print orders will generally be completed within 2-3 weeks after the product order is submitted. If you require rush processing, a fee of $250 will be charged. Additional fees for rush shipping may also apply.

How long does it take to get my album? 

As with our other products, production times vary. However, you can typically expect to receive your album 6 weeks after placing the order. The process prior to placing the order varies in duration depending on how quickly you respond to the instructions for the album design as well as the number of changes you request after the initial designs. Some clients complete this within a month or two; others take over a year. Once again, if you require rush processing, a fee of $250 will be charged. Additional fees for rush shipping may also apply.

What album companies do you offer? 

We have accounts with several printers but work almost exclusively with Finao.

How many pages and images do we get in our album?  

Our signature album contains 20 pages and 50+/- images.

Can I add more pages and images to my album? 

Yes. Each additional page can be added for additional cost and includes the design time and revisions.

Do you provide framing services as well? 

We do not provide framing services.

Vacation Sessions

Do you offer vacation sessions? 

Yes, we do! We are very familiar with one of us constantly behind the camera and therefore not in the family vacation photos. Imagine a gallery of images from your vacation, with everyone in them! While the Wicked Good Life photography studio is based in New England, we serve clients all around the world. Our destination photography packages include the cost of travel and reasonable accommodations. Because of our frequent trips around New England, special, lower rates may apply depending on the specific circumstances. Contact us by clicking here.

How much does it cost for you to travel to my event or vacation destination? 

We are destination photographers who absolutely love to travel and we are always willing to accommodate your vacation needs. Our destination packages are priced the same as our standard photography packages with a few additional related costs entirely to do with the travel to and from your vacation.

We have been traveling around the US and throughout the world for the last few years. Setting up the airplane travel, hotel, rental car, etc can be time-consuming, expensive and difficult. We’ve simplified the process for you. A rough estimate for the different time zones across the United States based on past travel for your two photographers are as follows. If you are unsure which area your wedding would fall in to please email us.

Pacific Time Zone – $1600

Mountain Time Zone – $1400

Central Time Zone – $1100

Eastern Time Zone – $900

International – Let’s chat!

This covers it all:

  1. Airfare and/or mileage for your photography team
  2. Baggage fees
  3. Hotel accommodations (usually 2 rooms for 2 nights, but for longer events additional nights are required)
  4. A rental car (usually for a 3-day duration)
  5. Vendor meals on the day of your event

These additional fees cover your two photographers no matter where you live or your vacation destination. The Wicked Good Life wants to be there to capture your memories.

Portrait & Lifestyle Sessions

When can we expect to see our photos from our session? 

Post-production for most portrait sessions is completed 2-4 weeks after the date of the shoot. If you require the images to be completed prior to 2-4 weeks after the date of the shoot, a rush process fee will be charged. If we complete the processing early, we will load them to your gallery as soon as they are ready.

How many images do you typically deliver from a portrait or lifestyle session? 

We typically deliver anywhere from 40-60 images per shoot. Keep in mind these numbers may increase or decrease depending on the flow of the session and the number of wardrobe changes and locations being captured.

Where can we view our pictures? 

Your photos will be uploaded to your personal online album from which you can share, download or print directly from the gallery.

General

Do you deliver every image you shoot? 

No, we do not and you would not want every image we shoot. We take more images than we would ever dream of delivering for multiple reasons. We know we will get multiple images that are so close in composition and timing that they are considered duplicates, you wouldn’t want two of the almost exact same shot.

The Wicked Good Life will also eliminate the test shots that we take to gauge exposure. We do not shoot auto so we are constantly adjusting the manual settings ourselves to match the lighting and image we are trying to capture. That is why you will see us taking a picture, adjusting for exposure and other things before we take additional shots.

Missed focus shots are also deleted, often in camera. With professional lenses, we have the ability to do some really cool things with depth of field to create bokeh (the blurred backgrounds people love). Those shots can often give us only inches of wiggle room in order to give you the sharp images you’ll love. There are times when we may be off by just a little bit but that causes the photo to be out of focus

We do not deliver shots with bad expressions, eyes closed, clothing malfunctions and other images that may not match the rest of the images being delivered. Some of the best shots we document when shooting photojournalistic are the candid moments; the unexpected laughter or the tears of joy that might come. While those can often be the most memorable, they also have the potential to be some of the most unflattering. A half second too early or late and we end up catching things you do not want in your album. Trust us.

These reasons are why we do not provide every image. It is unprofessional to do so and we would not want our names on any image that is not up to our standards of excellence.

What genres of photography does your studio do? 

We have experience in many fields of photography including headshots, individual portraits, newborn shoots, commercial photography, and events. Feel free to contact us at The Wicked Good Life if you have a specific request. For wedding and engagement photography, visit Mouse Island Creatives.

Does your package pricing include tax? 

No, tax is not included in the package pricing.

Style & Quality

What is your philosophy regarding photography? 

Please click here for details on our business and photography philosophy.

What is your photography style? 

The Wicked Good Life is known for its unique style of candid photography that is deeply rooted in photojournalism while also being influenced by fine-art and cinematic production. We love using creative lighting, unique perspectives, angles, compositions, and artistic post-production to accentuate your photo session.

Can I see a full event or shoot from start to finish? 

Of course you can! We provide a consistent product across both of our photography brands and we pride ourselves on being able to reproduce any image we put in our portfolio. We encourage you, as we do all potential clients, to view a full event from any photographer you meet with. This is the only way you will be able to see how the photographer performs throughout an entire wedding day, not just the formal posed pictures, but also the candid moments that you would not want to miss from your day.

Is there a style or quality difference among your studios’ photographers?  

Yes and No. We work very closely and do weekly training to ensure we maintain a consistent style and high quality of work. Each shoot is reviewed to ensure this, and all mistakes, no matter how minor, are scrutinized in post-processing.

However, to give out clients the most comprehensive session, we depend on each other’s unique perspectives. One of us likes to shoot wider and sees things more cinematically, while the other tends to shoot images more artistically, focusing on details, closer crops, and in portrait form. These are not differences that produce an inconsistent product, they are a part of what makes our style the style you see. We can also mimic the other’s preferred range to the point we often “argue” over who took the photo because we can’t tell and you won’t be able to tell the difference either. We utilize our strengths to ensure your images will be consistent no matter which of us captures the moment.

Post Production

Do you edit all the images in our image gallery? 

Yes, we do. Every image we put into your gallery will be edited with our signature Wicked Good Life style of post-production. This involves color correction, exposure adjustment, selective black and white processing, clarity adjustments, tone-mapping, and other corrections as needed. Our post processing is handled by Rowena who is a senior graphics designer with twenty years of experience editing and developing images. After the color images have been edited, Shawn converts them to black and white and adjusts them again to produce our signature High Dynamic Range Black & Whites.

What is the difference between advanced and custom; and why are there additional costs for a custom retouch?  

Advanced post-production includes touch-ups such as removal of blemishes, removal of bags under eyes, removal of fly-away hairs, etc. On the other hand, custom post production is anything that requires extensive, custom work in Photoshop such as removing entire objects or people from the scene, changing the size and shape of body parts or other objects in the image, adding objects to a photo, merging two images and other time-intensive edits. We charge hourly for the custom post-production as the time required ranges depending on the complexity of the project or request. Please contact us for a quote for custom post-production.

Do you shoot in JPEG or Raw?  

We shoot all of our images in Raw. JPEG files leave little room for changes after creation. Raw is the same as a digital negative which allows us to edit the images to our studio style. We then create JPEGs to deliver to our clients.

Gear

What kind of gear do you use? 

We use Canon professional gear. We have top of the line cameras and lenses. Our lead shooter utilizes cameras that save images to two different memory cards. This is a safety net in case one card has errors. This feature is something typically available only in high-end equipment.

Are you “natural light” photographers? 

We love shooting natural light when we can and when it’s available. If the natural lighting isn’t perfect, we will work with what is there and augment it to create your perfect image under imperfect conditions. We are trained and continue to expand our knowledge base on how to use, modify and create light from flash in order to create beautiful images no matter what the conditions. If you cringed a little bit there at the thought of how your photos look with a pop-up flash, it’s okay. We don’t use pop up flash. We use professional equipment so if there is a heavy, overcast sky, rain, or if your session ends after dark — we’ve got you covered.

Second Shooter

Do you have a second shooter? 

Yes, we have a second photographer available. At our wedding and engagement photography studio, Mouse Island Creatives, we include a second photographer as a standard feature for weddings and larger events. The Wicked Good Life typically handles smaller events that only require one photographer, therefore we only include one, which also saves you money on the total cost of your event. However, if your event ends up being larger than one photographer should handle, we do offer the option of adding a second shooter for an additional $50.00 per hour. We aim to keep our packages as economical as possible while giving you the best quality service and product.

The Wicked Good Life - The Life We Live

The Wicked Good Life - The Life We Live

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